JOB DETAILS

Specifically the VP of Operations is responsible for running our business day to day which includes current operations.  Some of those responsibilities include; managing customer and vendor partnerships, product safety and quality, facility management, order fulfillment process, distribution management, customer service, labor and cost of goods are in line with company goals and expectations.​  The Director of Operations is ultimately responsible for representing the Project 7 mission and at times be involved in pitches when needed and serve as a key “face” of Project 7.​

We are looking for a VP of Operations to take our business to the next level as we continue our mission to make the best ridiculously less sugar candy in the world. As VP of Operations, you will lead and drive quality and excellence across the products and organization.  In addition to this you will be tasked with being efficient with less resources while building processes and a team that will set the company up for growth.  You will have total P&L responsibility for the business which encompasses key areas such as production with co-mans, supply chain, procurement, logistics and warehouse management to name a few key areas

You will bring creativity, hard work, experience, and team accountability to an already existing humble servant leadership culture. Our preference:is that your experience with other fast growing Food or Beverage brands will help you build efficient and effective systems and set us up to optimize for the short and scale for the long term.

Outside of “product operations”, you will lead

day-to-day operations and be integral in budgeting, forecasting, process management and planning.
Our ideal person must be comfortable in a fast paced, early-stage start up type environment. You work with lean team and resources but get to be apart of the building and your hands in the story we build together from the ground up.

DUTIES & RESPONSIBILITIES

Responsibilities will include, but are not limited to the following:

• Procurement & Supply Chain: The VP of Operations will develop supply chain strategy that supports and meets company strategy, company performance objectives and customer expectations.  Builds and manages processes to ensure delivery of core supply chain metrics in terms of cost and service.  Develop vendor base which creates and sustains a competitive advantage for company.  Confers with vendors and analyzes vendors operations to determine factors that affect process and determines the lowest cost consistent with quality, reliability and capabilities.

• Managing Team: The VP of Operations will have ultimate responsibility for managing and training the operations team. They are ultimately responsible for the management of the product production, packaging, expediting, delivery, purchasing, QC, sales and customer service areas of the organization.​ 

• P&L Management: The VP of Operations will be responsible for the financial management and performance for daily operations.​ He/​She will work alongside the Executive Team to set goals for company.​  

• Customer Partnerships and Vendor Relations: The VP of Operations will work alongside the President andVP of Sales to lead set partner programs, product rollouts, sales goals for the company and will be responsible for managing their dept. team on executing on these goals.​ Knowledge of specific channels of distribution where Project 7’s products are sold, intimate detail about each product including competitive set, target consumers and key trends. Includes knowledge of and ability to use information in the identification of new opportunities that are aligned with the global and/or local markets' business objectives.

• Order Fulfillment: Manage the complete ordering process ensuring all company objectives for service levels/inventory levels, inventory turns, cost and price accuracy, slow and non-moving inventory, SKU management, expired product management and overstock returns. Procurement of inventory to maintain budgeted inventory turns and fill rates for all markets

• Facilities: The VP of Operations will oversee the management of third-party co-manufacture partners, warehousing of finished goods, ingredients and packaging, QC maintenance protocols for these partners as well as our product partners and customer partner needs that go along with this.

• Strategic Partnerships: The VP of Operations will be responsible for representing Project 7 with key partnerships.​ The VP of Operations will also manage existing and build new strategic partnerships critical to the success of the business.​ These partnerships include but are not limited to strategic partnerships with co-manufacturers, ingredient suppliers, distributors, new product launch planning, new product packaging possibilities from current vendors, in store initiatives, seasonal and exclusive rollouts.

• Quality Control / Analysis: Building a best-in-class process and resource support that holds our supply chain from ingredients to production processes to the same standard of excellence every time we make them along with safety. 

SOCIAL MEDIA

• Own the day to day of our Social Channels - starting with Instagram and Facebook
• Post, own relationships with content partners, create additional assets as needed (i.e. videos in Animoto)
• Engage with the community by liking, following, commenting on content outside of our own posts, nurture customers that contact us through owned social channels
• Plan, develop and schedule social media photography and videography
• Boost posts as necessary with a budget for channel expansion
• Grow follower count & engagement metrics
• Research and be active on relevant hashtags
• Explore expansion into the right new channels like TikTok, while at the same time re-activating old ones if makes sense such as Twitter or Instagram
• Engage and cultivate relationships with influencers on each end of the spectrum from signature accounts and partnerships to micro influencers and long time fans and advocates
• Engage, Inspire, and Motivate Affiliates
• Own the process end-to-end from finding new affiliates to setting them up as partners on Refersion, to managing payouts, perks, and awareness around new products to help develop long-term relationships
• Develop brand partnerships with other like-minded brands to help grow exposure to new customer groups while making sure a good fit to cross pollinate
• Ideate and present compelling content concepts for various seasons and product campaigns that keep our channels fresh and worth following
• Curate compelling content creators that might be a good fit for our brand and help keep our feed curious, fun and engaging – people “subscribe / follow” channels / brands for 2 reasons – brand love and content.  Sometimes the traditional flat lays, simple brand giveaways get stagnant and people browse by, unfollow.  We want to be an amazing candy channel that brings in people that are new to the brand and keeps people that are here.  We don’t want to be afraid to take risks and try out things and learn from them
• Research and report all social media analytics

WEBSITE

• Site maintenance to make sure all listings are correct and active and testing A/B facings to see which ones have better conversion rates
• Build email flows for all product and customer acquisition strategies
• Oversee weekly subscription emails
• Manage SMS campaigns
• Work with Project 7 designer to create ads to support and manage advertising.
• Oversee search paid agency and campaign objectives and measurable ROAS to
• Work with customer service to identify any trends we are seeing in complaints, improve on FAQ’s on site, etc.
• Look at tools like Zendesk and other customer service features that allow better service during the day with customer questions to help mitigate issues and help acquire customers on the fence.